Aigotchu™ Pricing

Smarter Support. Honest Pricing.

AI customer success that scales with conversations — not seats. Unlimited team members on every plan. Token costs passed through at provider cost with zero markup.

Unlimited Team Members Zero Markup on AI Tokens Cancel Anytime

Starter

Get instant AI support live on one site. Unlimited seats, fair pricing.

$119
per month billed annually · $1,428/yr
Sites Included1
Add'l Site+$59/mo
Team MembersUnlimited
Knowledge Bases1 per site
Per AI Chat
$0.12ea
What's Included
  • AI Chat Widget
  • Native Scheduling
  • Knowledge Library
  • Basic Surveys
  • Human Handoff
  • Commercial API Privacy
  • Email Support
Start with Starter
Most Popular

Professional

Full engagement suite. Smart Routing. The plan most teams need.

$199
per month billed annually · $2,388/yr
Sites Included5
Add'l Site+$39/mo
Team MembersUnlimited
Knowledge Bases3 per site
Per AI Chat
$0.08ea
Everything in Starter, plus
  • AI Smart Routing
  • Advanced Surveys
  • Product Tours
  • Banners & Announcements
  • Custom Branding
  • Advanced Analytics
  • Email & Chat Support
Choose Professional

Enterprise

25 sites included. White-label. SSO. Dedicated success manager.

$599
per month, starting billed annually · $7,188/yr
Sites Included25
Add'l Site+$19/mo
Team MembersUnlimited
Knowledge Bases5 per site
Per AI Chat
$0.05ea
Everything in Professional, plus
  • White-Label Branding
  • SSO via MrSign.in®
  • Priority Support SLA
  • Dedicated Success Manager
  • Custom Contract Terms
  • Data Processing Addendum
  • Phone, Chat & Email
Talk to Sales
Professional Services

Want a hand? We're agency-built for that.

Practitioners, not scripts. Real humans who've stood up customer success systems before — getting yours live faster, tuning it after, keeping it sharp month over month.

Quick Start

Knowledge library import, widget styling matched to your brand, workflow setup, and a team training session. Live in 1–2 weeks.

$1,500 one-time
Get Started

Managed Implementation

White-glove buildout. Custom integrations into your CRM or support stack, advanced workflow design with escalation rules, 30-day post-launch tuning.

$5,000 one-time
Talk to Us

Concierge Ongoing

Monthly knowledge base review, quarterly tuning sessions, priority support response, and performance analytics deep-dives every quarter.

$499 /mo retainer
Inquire
Zero Markup. Full Transparency.

AI tokens billed at provider cost.

No hidden margin baked into your AI bill. You pay exactly what we pay Anthropic, line-item visible on every invoice. When provider rates change, your bill adjusts automatically.

Model
Input / MTok
Output / MTok
Typical Use
Claude Haiku 4.5
$1.00
$5.00
FAQ, simple support, high volume
Claude Sonnet 4.6
$3.00
$15.00
Complex support, content generation
Claude Opus 4.6
$5.00
$25.00
Deep reasoning, multi-doc synthesis
AI Smart Routing (Professional & Enterprise) automatically selects the most cost-effective model for each conversation. Simple FAQ traffic stays on Haiku. Complex queries escalate to Sonnet only when confidence drops. Most customers see 70–80% of conversations resolve on Haiku at $1/MTok input.
The Real Math

A 10-person support team. One year.

Same team. Same workload. Roughly 2,000 AI conversations per month. Here's what you'd pay everyone else versus Aigotchu.

 
The Other Stack
Aigotchu Pro
Customer support platform (10 seats)
$10,200
$2,388
AI resolution add-on (~2K/mo)
$23,760
$1,920
Scheduling tool (10 seats)
$1,920
Included
Survey platform
$3,000
Included
Product tours platform
$6,000
Included
AI token passthrough
—
~$480
Total per year
$44,880
~$4,788
~89% less than the seat-based incumbent stack — with more features.
Common Questions

Pricing that actually adds up.

The questions support teams ask before they sign.

Why don't you charge per seat like everyone else?
Because seat-based pricing punishes you for growing your team. A 10-person team pays the same as a 2-person team on Aigotchu. We make money on conversation volume — which scales with your business success, not your headcount.
What counts as one conversation?
A distinct user session. It begins when a visitor sends their first message and ends when the session closes — by resolution, timeout, or escalation to a human agent. Every message inside that session counts as one conversation, no matter how many back-and-forths.
How does the token passthrough actually work?
Every AI response uses tokens. We log the exact model used, input and output tokens, and the provider rate at the time of each call. At billing time, your invoice shows the actual cost we paid Anthropic — line-item, no markup. If Anthropic drops rates tomorrow, your next invoice reflects that automatically.
Is my customer data used to train AI models?
No. All processing routes through Anthropic's commercial API, which is explicitly excluded from training data policies. Your knowledge library, conversations, and customer data stay private. Enterprise customers receive a Data Processing Addendum (DPA) as part of the standard contract.
Can I switch plans mid-cycle?
Upgrade anytime — the new platform fee prorates immediately and your new conversation rate applies the following period. Downgrades take effect at the end of your current billing period. No long-term lock-in.
What about HIPAA?
HIPAA compliance is on our roadmap for the Enterprise tier and requires a Business Associate Agreement (BAA) with Anthropic plus zero data retention enforcement. If your use case requires HIPAA today, let's talk — we'll tell you straight whether we're ready for it.

Let's talk genius to genius.

What product(s) are you interested in?

// script for onboarding moving icons